You can book in person at reception, by telephone or by using the online booking service via the above link . You can express a preference for a male or female doctor or a particular doctor. You may be seen earlier if you are willing to see any doctor.
What kind of appointment do I need?
We have appointments to book in advance for all GP's, Nurse Practitioners, Nurses and Health Care Assistants. If you need an urgent appointment and there are no appointments available on that day, you will be offered a phone call with a Doctor. The Doctor may be able to help over the phone, issue a prescription for collection, direct you to an appropriate service or ask you to come into surgery for a face to face appointment.
The Doctors can also deal with many issues over the phone. Phone appointments are booked for a specific day and the Doctor will call you between 12.00 and 1.00pm that day.
Our Nurse Practitioners are qualified nurse's who have undertaken advanced additional training and are able to assess, diagnose, treat and refer patients with a wide range of minor illnesses and injuries such as childhood illnesses, coughs, sore throats and earache, Diarrhoea & Vomiting, urine infections, trips, falls and wounds. They can also prescribe medication.
GPs are not able to treat dental problems and patients contacting the surgery with dental problems will be advised to see a dentist
Most appointments are for 10 minutes with either a doctor or a nurse. This allows for one problem to be discussed. Double appointments are available if you have more than one problem to discuss; please ask the receptionist when booking.
Why does the Receptionist need to ask what my appointment is regarding?
The reception staff are members of the practice team and they are bound by the same rules of confidentiality as the clinican staff. The Receptionists ask about the reason for your appointment to ensure you receive the most appropriate medical care from the most appropriate person within the appropriate timeframe.
Dr Pooley consults 3 days per week
Dr Cook consults 2 days per week
Dr Hiles consults 2 and a half days per week
Dr Bellas consults 2 and a half days per week
Dr Tyrer consults 3 days per week
Dr Smith consults 2 and a half days per week
Cancelling your surgery appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
During April 2018 we had the equivalent of 125 ten minute appointments which were lost due to non-attendance.
This obviously impacts on the number of appointments we have available. If you are unable to attend for your appointment, please contact the surgery and let us know, or if you use our on-line services please log in and cancel your appointment – we can then let someone else have that appointment. If all our patients did this – just think how many more appointments we would have to offer.
Every week more than 1200 outpatient appointments are missed at South Tees Hospitals NHS Foundation Trust because patients fail to turn up.
Last year 65,786 appointments were missed that could have been offered to other patients - each one costing the trust an average of £150.
You can cancel your appointment by going to southtees.nhs.uk/patients-visitors/change-appointment