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Noticeboard

Please click here to read our Summer/Autumn Newsletter.

We will be closed for training 12.30pm Tuesday 20th November re open 8.00am Wednesday 21st November

We are now a Parkrun Practice which means we support our local Parkrun and recognise its positive impact on health and wellbeing. If you are not familiar with Parkrun please click here and watch this video:

https://www.youtube.com/watch?v=HW6Sa4uk7oE&feature=youtu.be

As a practice, we will be having a Parkrun takeover on October 20th at Northallerton. Our staff will be volunteering and we are encouraging both staff and patients to take part. Please click here for more information:

Parkrun Northallerton

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

How we use your personal information

This policy explains why GP practices collect information about you have how that information may be used.

Confidentiality notice

Complaints

Customer service form

We make every effort to give the best service possible to everyone who attends our practice. 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. 

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

If you require any support with a complaint please contact North Yorkshire NHS Complaints Advocacy Service, Tower Court, Oakdale Road, Clifton Moor, York. YO30 4XL. Tel No. 0300 012 4212.

Web address: www.helpwithnhscomplaintsnorthyorks.org

By email: helpwithnhscomplaintsnorthyorks@cloverleaf-advocacy.co.uk

Please remember that HRW CCG has its own Patient Relations service, which can be contacted at Health House, Grange Park Lane, Willerby, East Yorkshire, HU10 6DT, 0800 068 8000 or HRWCCG.PatientRelations@nhs.net.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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