The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. The Lambert Medical Centre has registered the surgery at:
‘I want Great Care’ is a website providing a facility for you to leave feedback on the service you have received.
Alternatively you can fill in a feedback form available in the surgery and post it in our feedback postbox in reception.
For further details please click here to see a video:
April Friends and Family test:
Total number of completed forms 14
12 were extremely likely to recommend the surgery
2 were likely to recommend the surgery